Refund & Cancellation Policy
Every purchase on breakmyloop is sold by the legal seller below, and this is the policy that seller honours.
When a refund is available
A test-series purchase can be cancelled for a full refund within 7 days of purchase, provided nothing has been consumed from the series — no question paper revealed to you, and no answer sheet submitted for evaluation.
When a refund is not available
- Once a question paper in the series has been revealed to you, or
- once you have submitted an answer sheet for evaluation, or
- more than 7 days after purchase.
A revealed paper cannot be un-seen and an evaluation cannot be un-run, which is why consuming either closes the refund window.
Duplicate or failed payments
If money left your account but the purchase did not complete — a duplicate charge, or a payment that failed mid-way — the amount is normally reversed automatically by the payment gateway. If it has not come back on its own, write to support@breakmyloop.com with the transaction reference, and the amount is refunded to the source account within 5–7 working days.
How refunds are paid
Refunds always go back to the original payment method used for the purchase, within 5–7 working days of approval. Your bank or card issuer may take additional time to post the credit.
How to request one
Write to support@breakmyloop.com from your registered email, with your order or transaction reference and a line on why you are cancelling.